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Network Outage Investigation

Investigate Network Outages With Better Evidence

RouteMon helps teams accelerate network outage troubleshooting by bringing routing, network path, traffic and service information into one operational investigation. Understand what changed, where connectivity was affected and which services experienced impact.

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Network Outage Troubleshooting • BGP Troubleshooting • Network Path Analysis • Service Impact
The operational problem

An outage is more thanan up/down event

A network outage can involve route loss, peer instability, path changes, traffic movement, reachability loss and service degradation.

RouteMon helps teams investigate these conditions together.

Conditions RouteMon watchesMonitoring
  • 01Route loss
  • 02Peer instability
  • 03Path changes
  • 04Traffic movement
  • 05Reachability loss
  • 06Service degradation
Outage evidence

Bring routing, path, traffic andservice signals together

Review conditions around the time connectivity was affected rather than relying on a single up/down signal.

  • Evidence 01

    BGP evidence

    Route withdrawals, prefix loss, peer instability and routing convergence.

  • Evidence 02

    Path evidence

    Lost paths, alternate paths, path transitions and reachability changes.

  • Evidence 03

    Traffic evidence

    Whether traffic behaviour changed around the outage.

  • Evidence 04

    Service evidence

    Reachability loss, latency increases, packet loss and availability degradation.

Evidence timeline

Reconstruct what changedduring the outage

Use time-aligned routing, path, traffic and service evidence to focus network outage investigation.

  1. 01

    Routing condition changes

    Review route loss, withdrawals, prefix loss or peer instability.

  2. 02

    Connectivity shifts

    Identify lost paths, alternate paths and reachability changes.

  3. 03

    Traffic behaviour changes

    Review whether traffic moved during the same period.

  4. 04

    Service impact appears

    Determine which monitored services experienced degradation or loss.

  5. 05

    Recovery evidence

    Review the network conditions associated with restored connectivity.

Expected operational value

Why better outageinvestigation matters

  • Reduce troubleshooting time
  • Improve BGP outage analysis
  • Identify service impact
  • Reduce manual evidence gathering
  • Improve NOC response
Relevant capabilities

Explore theRouteMon platform

Platform overview
Related use cases

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RouteMon / Next step

Understand networkoutages faster.

See how RouteMon combines BGP troubleshooting, network path analysis and service assurance to improve network outage investigation.

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